Why Restaurant Loyalty isn’t Just about Cheaper Nasi Ayam

Running a restaurant sometimes feels like herding cats. Customers come, they munch, they vanish. You wonder if your sambal was not spicy enough, or if your fried duck was not loud enough. But actually, the secret of loyalty program is something far more practical than the sorcery, but almost as magical. It is the Three Rs … Read more

Community Manager Perks for Pizza Bar Loyalty

Ever heard of a community manager? They’re basically the friendly problem-solver who listens to customer feedback, chat with diners online, and somehow turn complaints about “mystery-speed pizza service” into actual tasty improvements. Pretty cool job, right?

Now, here’s the tricky part for every pizza bar owner. The inconsistencies in pizza quality or service speed can leave customers totally puzzled.

One night, your supreme is pure heaven for everybody’s tongue. The next night, it’s lukewarm and disappointing. This mess of mixed experiences makes customer feedback look like a jigsaw puzzle with half the pieces missing. As a result, restaurant owners end up scratching their heads, wondering what da heck is actually going wrong.

However, this is precisely where a community manager steps in. She can untangle this whole mess and turn that confusing feedback into clear action steps. Even better, when you pair them with the right website content, that’s when the magic really happens.

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Turn Your Website into a Fun Content Training Tool

So, you’ve written the SOPs. You’ve printed the product sheets. You even laminated them twice after someone baptised the first set with sambal pencit. But your new hires still don’t read these documents. They can’t tell the difference between bongko and nagasari, and one of them just served the wrong one to a customer with low sugar tolerance. That customer walked away, probably straight into your competitor’s warung, which is now evolving into a lovely dining place. And the content you created to train your staff? It’s just not sticking.

In a fast-paced F&B setting, bulky manuals are as helpful as a soggy tissue. No one’s reading eight pages of the owners’ wisdom while juggling iced teas and serving fried duck. But there’s hope right in every FnB business owner’s pocket: their business website. With the right content strategy, that dusty digital brochure could become a fun, flexible training hub that supports new employees from day one. And maybe, this website will even impress your customers, too.

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